Privacy Policy

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Love Spell respects the privacy of your personal information and is committed to complying with the Privacy Act. The information we collect is used by us to provide you with our services, administering those services, collecting debts, organizing delivery of goods, and communicating with you. We also use sales information to improve our products and services to you. If you do not wish to receive special offers, please advise us accordingly.

In an effort to keep LOVE SPELL babes looking fabulous and stock and ever-changing range of brands and products to keep things interesting by purchasing at Love Spell you are accepting the following terms and conditions.

All return policies issued by LOVE SPELL abide by and are in line with the Australia Consumer Law (ACL) 

If you require clarification or have any questions, please contact us via phone or email heather@lovespell.com.au.

RETURN POLICY:

Our ethos is an never ending offering of the latest and most fabulous product to keep our LOVE SPELL babes looking gorg! So, if your item hasn’t cast a spell on you, we understand! That is why we offer an exchange (if we have the item in stock) or credit note for any item that you wish to return.

• Unfortunately, we are      unable to accept returns on jewellery, home fragrance, body care products      and fragrance.
• If you would like to      return or exchange an item, please contact us within 7 days of purchase.
• Items can be returned      within 14 days of delivery for an exchange or credit note. 
• All item(s) to be      returned must be in their original, unworn, unwashed condition. All tags      and incidentals (i.e. spare buttons) must be attached and the item must      also be in its original packaging.
• Please take care when      trying on the item as we are not able to accept returns with makeup      stains. If the item is deemed unsellable, it will simply be returned to      the customer.
• To complete your return,      we require a receipt or proof of purchase.
• All returns are posted      at your expense to 56 Piper Street, Kyneton VIC 3444, Australia. Postage      costs are non-refundable as it's at the customers discretion.

EXCHANGES:

• We will exchange your      item(s) if they are defective, damaged, the incorrect size or if you have      changed your mind and if we still have the stock available.
• If you need to exchange      a damaged item for the same item, send us an email at heather@lovespell.com.au immediately.
• Please be advised that      all online exchanges are posted at clients expense to 56 Piper Street,      Kyneton VIC 3444, Australia. Postage costs are non-refundable.
• Depending on where you      live, the time it may take for your exchanged product to reach you may      vary.

• $10 Flat Rate for delivery Nationwide 
• 3 - 5 business days for delivery to Victorian locations.
• 3 - 7 business days for delivery to all other Territory & States within Australia.